Sity88 respects and protects the privacy of every player. This document clearly explains how we collect, use, store, and protect your personal information in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010.
Six core principles that underpin Sity88's privacy policy
All data transmitted between your browser and Sity88's servers is protected by industry-standard 256-bit SSL encryption technology. Your personal information and financial transactions cannot be read by any unauthorised third party.
Sity88 has never and will never sell, rent, or transfer players' personal data to third parties for marketing or commercial purposes. Your data belongs to you – we simply hold it in trust.
As a Sity88 player, you have the full right to access, correct, and request the deletion of your personal data at any time. The process is straightforward and can be done through your account or by contacting our team.
All of Sity88's data processing practices are in full compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. We conduct regular internal compliance audits to ensure the latest standards are consistently upheld.
Sity88 player personal data is stored on servers protected by multi-layered firewalls, strict access controls, and 24/7 monitoring. We use internationally certified data centres with recognised security accreditations.
You have full control over marketing communications from Sity88. You can choose to receive or opt out of promotional notifications, platform updates, and related communications at any time from your account settings.
Sity88 ("We", "Platform", "Company") takes seriously our responsibility to protect the personal data of every player who registers and uses our platform. This Privacy Policy is crafted to ensure you have a clear understanding of how your information is handled — from the moment you first visit sity88.ws to your time as an active, loyal member.
This policy is drafted in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010, the primary legislation governing the processing of personal data in Malaysia. We are committed not only to complying with this law, but to exceeding its minimum requirements in order to provide the best possible protection for our players.
By registering for or using the Sity88 platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use Sity88's services.
This Privacy Policy forms part of the overall agreement between you and Sity88. It should be read together with Terms & Conditions and Responsible Gaming Policy us.
Sity88 only collects data that is strictly necessary for legitimate purposes related to platform operations and the delivery of services to you. The following are the categories of data we collect:
| Data Category | Example Information | Collection Methods |
|---|---|---|
| Identity Information | Full name, IC / passport number, date of birth, gender | Registration form, KYC process |
| Contact Information | Phone number, email address, residential address | Registration form, profile updates |
| Financial Information | Deposit / withdrawal records, payment methods (TnG, FPX, DuitNow) | Transaction processing |
| Platform Activity Data | Betting records, games played, login & logout logs | Automatically during use |
| Technical Data | IP address, browser type, operating system, device information | Automatic (server logs & cookies) |
| Communication Data | Live Chat content, support emails, feedback | Customer support interactions |
We do not collect sensitive data such as health information, religious beliefs, or sexual orientation unless required by applicable law for compliance purposes.
The data we collect is used responsibly and only for legitimate purposes. Sity88 uses player personal data for the following:
Sity88's Data Minimisation Principle: We only collect data that is strictly necessary for the stated purposes. We do not collect excessive data simply because it "might be useful in the future". This is our commitment to player privacy.
Sity88 does not sell, rent, or transfer players' personal data to third parties for marketing purposes. That said, in the course of operating our platform, we may need to share data with certain parties under limited and controlled circumstances:
All third parties who receive Sity88 player data are bound by strict confidentiality agreements and must comply with data protection standards equal to or exceeding those of Sity88. We do not engage with third parties that cannot meet these standards.
Sity88 invests seriously in data security infrastructure to ensure the personal information of Malaysian players is always protected. The following are the key security layers we have in place:
The security of your Sity88 account also depends on your own actions. Use a strong, unique password, enable 2FA, never share your login credentials, and always log out after each session — especially on shared devices.
Under Malaysia's PDPA 2010 and Sity88's privacy commitments, you have the following rights regarding your personal data. All requests relating to these rights may be submitted to us at privacy@sity88.ws and will be processed within 14 business days:
You have the right to know what personal data we hold about you and to request a copy of that data at any time.
If your data is inaccurate or out of date, you have the right to request an immediate correction. Contact us or update it directly from your account.
You may request the deletion of your personal data, subject to any legal retention obligations that may prevent full erasure.
You may object to the processing of your personal data for direct marketing purposes at any time, without needing to provide a reason.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider should you wish to do so.
Under certain circumstances, you may request that Sity88 restrict the processing of your data while a dispute or request is being resolved.
How to Submit a Request: Send an email to privacy@sity88.ws with the subject line "Personal Data Rights Request", along with your full name and Sity88 account number. We will verify your identity before processing any request to ensure the security of your data.
Sity88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse the Sity88 website. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Session Cookies | Maintaining your login session while browsing the platform | Until browser is closed | |
| Preference Cookies | Storing your language settings and interface preferences | 1 year | |
| Security Cookies | Detecting unauthorised login attempts and protecting your account | 30 days | |
| Analytics Cookies | Analysing usage patterns to improve the Sity88 platform | 90 days | |
| Performance Cookies | Measuring page load times and identifying technical issues | 30 days |
You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the Sity88 platform and you may be unable to log in or use certain features. Optional cookies can be disabled without affecting core platform functionality.
The Sity88 platform is exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process any personal data from minors. If you believe that someone under the age of 18 has registered an account on Sity88, please notify us immediately at privacy@sity88.ws.
Upon receiving such a report, Sity88 will take immediate steps to verify the claim, suspend the relevant account during the investigation, delete all associated data if the claim is substantiated, and notify the relevant authorities if required.
If you are a parent or guardian and discover that your child has accessed the Sity88 platform, please contact us immediately at support@sity88.ws. We will process the data deletion request and account closure within 24 hours.
In the course of its global operations, Sity88 may transfer players' personal data outside Malaysia to servers or service providers located in other countries. However, any such transfer will only take place when:
Sity88 uses Standard Contractual Clauses (SCC) and other recognised safeguard mechanisms to ensure your data remains protected even after being transferred across borders.
Sity88 retains players' personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. The following are our general data retention guidelines:
Once the retention period expires, data will be securely deleted or anonymised in a manner that ensures it can no longer be linked to you personally. This deletion process follows industry-recognised methods to ensure data cannot be recovered.
Sity88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational circumstances. Players will be notified of any material amendments through:
The "Updated" date at the top of this page will always reflect the date of the latest revision. Your continued use of the Sity88 platform after any amendment takes effect constitutes your acceptance of the latest version of this Privacy Policy.
For any enquiries, concerns, or requests relating to this Privacy Policy or your personal data at Sity88, please do not hesitate to reach us through any of the following channels:
Privacy@sity88.ws
Responded to within 14 business days
Support@sity88.ws
24/7 Live Chat in Bahasa Melayu
When contacting us regarding privacy, please include your full name, Sity88 account number, the type of request (access / correction / deletion / other), and a brief description of your request. This helps us process it more quickly and accurately.
Sity88 is committed to being a responsible and transparent platform in all aspects of data protection. Your trust is our most valued asset, and we will always strive to uphold it through the best privacy practices.
Now that you understand how Sity88 protects your privacy, register with confidence – our platform is built to keep your data secure at all times, in full compliance with Malaysia's PDPA 2010.